Why local businesses lose money every week
- Calls roll to voicemail and nobody calls back in time.
- Website chat and social messages are scattered across apps.
- Happy customers are never asked for a review so competitors outrank you.
What changes with 618 Systems
- More jobs booked from the leads you already get.
- Faster replies from one shared inbox.
- More 5 star reviews with less effort from your staff.
How 618 Systems works
1. Quick audit
We review how your calls, forms, messages and reviews work today and spot the leaks.
2. Done for you setup
We connect your main number, website chat, Facebook, Instagram and review tools into one simple system.
3. Launch and tune
We turn on automations for missed call texts and review requests, then tweak as data comes in.
Want to see where you are leaking leads?
What you get with 618 Systems
Concrete tools that capture, respond and build your reputation
Capture and respond
- Smart website chat widget with text fallback.
- Missed call text back so callers get an immediate reply.
- Shared inbox for calls, texts and webchat.
Reputation and reviews
- Automatic review requests by text or email after each job.
- Central review inbox to see and reply to Google and Facebook reviews.
- Simple widgets to showcase your best reviews on your site.
Retention and revenue
- Broadcast texts to reactivate old customers or announce specials.
- Simple visual pipeline for leads and jobs.
- Text to pay links so customers can pay from their phone.
Built for reputation driven local businesses
We often start with trades, but the system works for any business that wins or loses based on its online reviews.
HVAC & Plumbing
Fast response and strong reviews for emergency calls.
Roofing & Construction
Capture every estimate request and follow up automatically.
Dental & Med Spa
Reduce no shows and keep reviews flowing on Google.
Law & Financial Services
Make it easy for leads to reach you without playing phone tag.
Auto Repair & Detailing
Turn every happy customer into a repeat client.
Other local businesses
If reviews matter to your business, we can design a system for you.
Simple services and pricing
Choose the plan that fits your team size. Scale up as you grow.
Starter
$497 setup fee
- Unified inbox for all leads and messages
- Missed-call text-back automation
- Basic follow-up sequences
- Simple CRM pipeline
- Web chat widget for your site
- Full setup and onboarding
Growth
$997 setup fee
- Everything in Starter, plus:
- Automated review requests
- Online booking calendar
- Advanced follow-up sequences
- Review management dashboard
- Priority support and monthly strategy check-ins
Enterprise
$1,997 setup fee
- Everything in Growth, plus:
- Custom integrations with your existing tools
- Dedicated support specialist
- Monthly strategy calls
- Advanced reporting and analytics
- Multi-location support
Custom Solutions
Need something unique? Multi-location management, industry-specific workflows, or custom integrations?
We design a plan that fits your exact needs.
Usage based fees such as SMS, voice minutes and any third party tools are billed separately at pass through rates.
Common questions
About 618 Systems
618 Systems is a local automation partner based right here in Edwardsville, Illinois. We are focused on helping small and mid sized businesses stop losing customers to missed calls and weak online reviews.
We combine practical tools with hands on setup so owners do not have to become marketing tech experts. No confusing dashboards or DIY headaches - we handle the technical work so you can focus on your customers.
The 618 area code is more than our name - it is where we live, work, and raise our families. We understand what it takes to run a local business because we are part of the same community. When you work with us, you are working with a neighbor who genuinely wants to see your business thrive.
Every lead matters. Every review counts. Let us help you capture both.